We make the maximum effort to deliver your order safely and efficiently. We operate our shipping and delivery service by following the below guidelines. 

Shipment processing time

Our cut-off time is 17:00 on every business day. Orders placed before 17:00 are processed within the same day. Orders placed after 17:00 will be processed on the subsequent business day. Orders are not shipped or delivered on weekends or national holidays.

Shipping fees & delivery estimates

Shipping charges will be calculated and displayed at checkout of your order. Delivery takes 1-7 days depending on your location in Europe. The following chart is an estimation of the time and cost for each county. Please note that delivery delays can occur occasionally (especially due to the COVID-19 pandemic, actual delivery can take a few more extra days).

Destination Est. Delivery Time Fee Free Shipping applied from: 
Netherlands 1-2 business days €5.00 €60 purchase
Belgium 1-2 business days €7.00 €60 purchase
Germany 2-3 business days €7.00 €60 purchase
France 2-3 business days €12.00 €85 purchase
Denmark 2-3 business days €12.00 €85 purchase
Austria 2-3 business days €12.00 €85 purchase
Luxembourg 2-3 business days €13.00 €85 purchase
Czech Republic 3-5 business days €15.00 €85 purchase
Hungary 3-5 business days €15.00 €85 purchase
Poland 2-5 business days €15.00 €85 purchase
Italy 3-5 business days €15.00 €85 purchase
Spain 3-5 business days €15.00 €85 purchase
Portugal 3-5 business days €15.00 €85 purchase
Slovakia 3-5 business days €16.00 €120 purchase
Croatia 5-8 business days €17.00 €120 purchase
Romania 5-8 business days €17.00 €120 purchase
Bulgaria 5-8 business days €21.00 €120 purchase
Sweden 3-6 business days €22.00 €120 purchase
Finland 3-6 business days €24.00 €120 purchase
Ireland 3-4 business days €23.00 €120 purchase
Greece 3-6 business days €23.00 €120 purchase
Switzerland 2-3 business days €27.00 €170 purchase
Estonia 4-6 business days €27.00 €170 purchase
Slovenia 3-5 business days €27.00 €170 purchase
Latvia 3-6 business days €27.00 €170 purchase
Lithuania 4-6 business days €29.00 €170 purchase

 

Shipping confirmation & order tracking

You will receive a confirmation and track & trace code via email once your order has been shipped.

Damages

We try to ensure proper packaging so that any ordered products will be delivered to you damage-free. However, if you receive a product with damages, please send an email to eu.info@hario.com to file a claim. Please make sure to save all packaging materials and damaged goods.

Customs, duties and taxes

We are not responsible for any customs and taxes applied to your order. All fees (including but not limited to tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.