We make the maximum effort to deliver your order safely and efficiently. We operate our shipping and delivery service by following the below guidelines.
Shipment processing time
Our cut-off time is 17:00 on every business day. Orders placed before 17:00 are processed within the same day. Orders placed after 17:00 will be processed on the subsequent business day. Orders are not shipped or delivered on weekends or national holidays.
Shipping fees & delivery estimates
Shipping charges will be calculated and displayed at checkout of your order. Delivery takes 1-7 days depending on your location in Europe. The following chart is an estimation of the time and cost for each county. Please note that delivery delays can occur occasionally (especially due to the COVID-19 pandemic, actual delivery can take a few more extra days).
|Destination||Est. Delivery Time||Fee||Free Shipping from:|
|Netherlands||1-2 business days||€5.00||€60 purchase|
|Belgium||1-2 business days||€6.00||€60 purchase|
|Germany||2-3 business days||€6.50||€60 purchase|
|Denmark||2-3 business days||€10.00||€85 purchase|
|Austria||2-3 business days||€10.00||€85 purchase|
|Luxembourg||2-3 business days||€10.50||€85 purchase|
|France||2-3 business days||€12.00||€85 purchase|
|Latvia||3-6 business days||€14.00||€85 purchase|
|Sweden||3-6 business days||€15.00||€85 purchase|
|Czech Republic||3-5 business days||€15.50||€85 purchase|
|Hungary||3-5 business days||€15.50||€85 purchase|
|Poland||2-5 business days||€15.50||€85 purchase|
|Slovakia||3-5 business days||€16.00||€120 purchase|
|Spain||3-5 business days||€17.00||€120 purchase|
|Italy||3-5 business days||€17.00||€120 purchase|
|Slovenia||3-5 business days||€17.00||€120 purchase|
|Estonia||4-6 business days||€17.00||€120 purchase|
|Portugal||3-5 business days||€17.50||€120 purchase|
|Ireland||3-4 business days||€17.50||€120 purchase|
|Romania||5-8 business days||€17.50||€120 purchase|
|Croatia||5-8 business days||€18.00||€120 purchase|
|Malta||5-8 business days||€19.00||€120 purchase|
|Lithuania||4-6 business days||€20.50||€120 purchase|
|Bulgaria||5-8 business days||€21.50||€120 purchase|
|Greece||3-6 business days||€23.50||€120 purchase|
|Finland||3-6 business days||€25.00||€120 purchase|
|Switzerland||2-3 business days||€27.00 + €1.95/kg||€170 purchase|
Shipping confirmation & order tracking
You will receive a confirmation and track & trace code via email once your order has been shipped.
NB: Please make sure to periodically check your tracking information. Many shipping companies no longer provide physical 'not delivered' messages in your mailbox. This leads to packages not being delivered properly and being returned to us. Re-sending your order may incur additional costs, so please refer to the tracking information.
Please note that we cannot ship to DHL Packstations. Please provide us with an alternative address instead.
We try to ensure proper packaging so that any ordered products will be delivered to you damage-free. However, if you receive a product with damages, please send an email to firstname.lastname@example.org to file a claim. Please make sure to save all packaging materials and damaged goods.
Customs, duties and taxes
We are not responsible for any customs and taxes applied to your order. All fees (including, but not limited to, tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.