Frequently Asked Questions

Thank you for your interest in our products!
We get a lot of questions from all over Europe (and the world!), so we've gathered some common questions and answers on this page.
If your question isn't answered here, please reach out to us here!

About HARIO Europe

We ship to all countries in the EU. For a full list of shipping destinations and shipping costs, please refer to this page.

Please refer to our return policy here, and follow the steps to return your purchase.

The world of filter coffee may seem daunting when you're first starting out, but it's actually far from it! The specialty coffee community is very welcoming, so feel free to jump in and ask for advice in your local specialty coffee shop or online.

We also started a blog with filter coffee recipes, tips and tricks (and much more) right here, so take a look. If you have any suggestions for topics, please feel free to contact us here or on our Instagram here.

Yes! You can find us on Instagram here. We announce new information there, as well as do giveaways from time to time, so make sure to follow us!

The selling of HARIO products on Amazon is conducted through third party sellers and shops, not by us directly. We are wholly unaffiliated with Amazon.
As such, we don't have access to any information about orders placed with Amazon and/or their sellers, nor do we have any oversight over their product handling/shipping care.
Therefore, in case of issues with an order from Amazon, we would like to kindly ask you to contact Amazon directly to resolve the issue.

About HARIO Product Care

We strive to have as many spare parts available on our webshop as possible. Please take a look at our current offering here.

If the part you are looking for isn't available, please reach out to us here and we will do our best to accommodate you.

You can also find several spare parts on our global website here.

Looking to get a new hand grinder, but don't know which one is best for you? Or what settings to use?
We have prepared a handy overview to discover the right coffee mill! Take a look here for more information.

About B2B/Wholesale

Yes, we sell our products wholesale through our local partners throughout Europe. Please contact us here if you want to get in touch with your local distributors.

We also sell directly in certain areas. Please visit this website for more information.

Yes, we offer wholesale OEM products, featuring your company logo, text or colours, for example.

Please contact us here regarding the possibilities and MOQ.

Yes, you can find our digital catalogue here.

We attend trade shows and events throughout Europe, although not as much currently due to the global pandemic.

If you want to know about a specific event or trade show, please feel free to contact us here, or follow us on LinkedIn for updates.