We have the utmost confidence in the design and quality of our products, but in the case that you are not satisfied with the products, we offer a 35-day return policy for all items purchased from our website. Please note that the below conditions apply.

Condition: 

  • Our return policy lasts 35 days from when you receive your order. 
  • Your item must be unused and in the original condition.
  • Your item must be in the original packaging to avoid damage in transit.
  • You will be responsible for the return shipping cost. Please note that cash on delivery cannot be accepted.

Refund Procedure:

    1. Contact to eu.info@hario.com with below information. We will contact you shortly.

    • Your Name
    • Your Address
    • Order number of your purchase
    • Any reason of your return request

    2. To return your product, please ship it to:

    HARIO EUROPE B.V.
    Professor J.H. Bavincklaan 2
    1183 AT Amstelveen
    The Netherlands
     

    *Shipping with tracking number is highly recommended. 

    3. Once your product is received, we will inspect the product and notify you of the result of the inspection. If the refund of the product you have returned is approved, the refund will be processed.